Return and Refund Policy.
A Return and Refund policy usually consists of:
- All sales will be final unless otherwise stated
- Because we are using 100% soy wax there may be frosting on some of the colored kandles.
- The embeds like fruit, cereal, wax melts, and the toppings on the kandles are made of 100%, and wax embeds are made from IGI 6006 wax.
- If you receive your order damaged, please contact customer service within 7 days of order receipt
- State of return (e.g. unworn)
- Please choose carefully as we are unable to exchange/swap items on the original order. If you purchased the wrong item please be sure to place a separate order for the correct items and we will handle your return separately.
- If an item is obviously faulty, or we sent you the wrong item, we will replace it at no cost to you. A digital photo must be sent to Krazie Kandles